My new 2500 GMC truck, a section of the truck's back window plastic molding had fallen off in back seat when I received the truck. The window fastener also appeared to be damaged.. Also the rear seat belt guide was broken an had to be replaced. Parks Motor had the rear window and seat belt glide replaced. To date I am very pleased with these repairs. Parks was very professional and cordial in fixing the problem. I am not an expert on truck assembly, but this appeared to be an assembly problem.
We are devoted Parks buyers. Great respect for our sales associate Lisa Siera. Concern that our brand new 2019 Buick Encore is making a clanking noise when started. Has been into the service department twice and is in again to determine what is causing the noise. A ticket was even opened with GM according to Cody our service center contact and the GM engineer didn���t have any explanation of the cause for the sound. Not giving up but still working on the issue.