Even though they could not fix my problem, as they could not duplicate what happened. I was pleased with my experience. They spent time attempting to duplicate the problem, could not find it, and would not replace anything due to the fact everything worked. They still tightened up some loose cables and charged me nothing for their time since they could not find the problem and nothing was repaired. Needless to say, if other problems do develop I will take my vehicle there for repair. As I can trust that they will not just do something so they can charge you a fee.
They were very thorough when they checked my car. They told me exactly what needed to be done. They explained everything in detail, cost of parts, labor, etc. They did an outstanding job. they even provided me a loaner car till the work was completed.
Dropped off Trailblazer 9 am on Wed before Thanksgiving. Told customer rep I needed it back Fri or Sat for going to work the next week. Was told they would call when they had diagnosed problem. Dropped by Fri evening, nothing was done, was told engine tech was on vacation. WHY DIDN'T THEY CALL? OH, HE FORGOT. So no time to get it fixed then. I work 6 days a week so now have to wait for Christmas break. I will try someone else.
Thanks for your feedback. We apologize for the extended delay. We're always working on ways to reduce the wait time, and will use your feedback to improve our processes. We appreciate your business, and look forward to serving you again in the future. Sincerely - Parks Motor Sales
Could not hear the LOUD noise in the front end area....had to bring it back. The price was outrageous....I brought all materials and parts and bill was over 220 dollars for 30 minutes work. I was expecting and would have been happy with 100 dollars but over 220 is ridiculous.
We want to make every person's visit to our store a "5 Star" visit. When you get time, please reach out to me (Robert Rogers) at the dealership to let me know what we could have done better to make your visit a 5 Star visit as well. You can reach me at 931-388-5843 or firstname.lastname@example.org. Thanks