Called to have my car checked as a warning light came on. Cody made sure to call me within 2 hours to let me know what it was, how long it would take to fix it and the cost. As promised my car was ready when I arrived.
First, I was able to get in on short notice. Then when I arrived at the dealership, my car was immediately taken to get serviced -- no wait, no delay. I briefly waited in the waiting room having a free beverage, using your Internet, watching TV.
Sales Dept is great service is not so good I just had my Enclave serviced and I'm not happy the day after I checked the oil and the old filter was laying on the crossmember leaking oil all over, brought my Enclave back to the shop, and it two try's to get it right. Not Happy
Thank you for sending your feedback. We apologize for your frustration and that the oil filter was left in the vehicle. Please know your satisfaction is very important to us and we hope to work with you to resolve these issues.Thanks again for your time and your business.
I noticed an engine light as I was coming home. Called OnStar and they suggested that I get to the dealership within 24 hours. As I continued home, the car almost stopped completely. I was able to make it to the dealership. They immediately gave me a rental car and I was on my way. Received a call from the service manager the next business day with the diagnosis and had my car available later that same evening. I already had an appointment for later the next week for routine oil change and tire rotation. Everything was taken care of on this visit.